Director, Customer Systems & Innovation

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

...to build a promising future. 

We currently have a great opportunity available for an Customer Systems & Innovation Director. The Director of Customer Systems and Innovation will oversee the strategy, development, and enhancement of customer-facing platforms, advancing digital transformation through AI, automation, and modern data architecture. This role will manage solution delivery, platform modernization, and innovation in customer experience, while promoting cross-functional collaboration related to cybersecurity, application design/architecture, development, RA/QA compliance, and commercial release processes.

Essential Duties and Responsibilities:

• Bachelor's degree or 12-15 years of IT experience required, including experience in the Armed Forces; specialization in a technology-related field preferred.
• Must have 10+ years of IT work experience in application and/or infrastructure implementations.
• Must have 8+ years of direct leadership experience in managing and/or directing IT projects or implementations.
• AWS or other cloud & AI certifications a plus
• English
• Software languages & Systems, experience in Java, .net, VB, SQL, HTML applications, Microsoft technologies, and AWS Cloud Services
• Experience developing strategic initiatives that align with business goals and budget.
• Strategic Thinking – Strong ability to align technical roadmaps with organizational goals, balancing long-term vision with short-term delivery.
• Knowledge of enterprise integration patterns and modern data architecture (e.g., Lakehouse, event-driven models).
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience Data Architecture and Governance.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and evaluating customer satisfaction.
• Security and Compliance Awareness – Knowledge of data privacy, cybersecurity principles, and regulatory considerations (e.g., HIPAA, GxP, ISO 13485).
• Excellent organizational skills and proven ability to execute on deliverables.
• Experience with SDLC methodologies.
• Experience in Agile Development and DevOps
• Experience with FDA/ISO audits and regulatory documentation processes
• Experience in innovation Management – Ability to evaluate emerging technologies, develop business cases, and lead pilot programs to validate and scale innovations.
• Experience in c-level presentation and communication.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.