Manager, Project - Customer Systems

Find a Better Way...

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

...to build a promising future.

We currently have a great opportunity for a Project Manager. Manages projects to achieve the company’s revenue goals; establish project objectives, strategies, timelines, milestones, and criteria for evaluating project progression and activities of project team. This position requires strong leadership, communication, and negotiation skills to effectively manage cross-functional teams to meet sometimes competing objectives. Project Manager must maintain sufficient product knowledge to aid in identification of project risks, development of mitigation plans, and participate in providing on-site support. Responsible for escalation of issues and collaborating with functional areas to develop and implement successful resolution of issues. Develop and maintain account relationships to ensure customer satisfaction; provide continued support to improve internal processes / tools: partner with other Sysmex associates to develop innovative processes to increase productivity and proficiency. Must be well versed on Sysmex’s Agile development model and must adhere to the guidelines which have been established. Excellent organizational skills and ability to thrive in a deadline driven environment are required.

Essential Duties and Responsibilities:

1. Provide cross-functional leadership to project team from project initiation to project closure. Develop baselined site-specific project plans after initial pre-implementation meeting, which will serve as milestones for partial measurement of success. Leads the team to identify and manage key risks to the project and develop or implement innovative solutions to meet business needs.
2. Drive team discussion around key issues that determine customer satisfaction, project schedule, resource impacts, and revenue capture. Develop contingency plans to address issues as they arise. Identify and coordinate cross-functional meetings with team / functional personnel to develop solutions to ensure timely execution of plan. Drive execution of tasks on both Sysmex and customer side.
3. Set challenging project goals and ensure that best practices are used to obtain these goals. Identify process improvement to shorten the time / resources needed from shipment to go-live. Suggest potential improvements to drive standardization, consistency, and efficiency across project management function. Utilize and refine common tools to both manage and capture key reporting metrics.
4. Creates a positive team environment that instills trust and ensures clear transparent communications; gets the team behind the overall goals for the project; appropriately escalates and influences potential issues to drive overall success.
5. Interacts with functions proactively to ensure that appropriate resources are allocated at the appropriate time and align with agreed project plan. This encompasses effectively communicating projected resource needs; confirm resource availability once customer commitment is obtained; minimizing or eliminating need for rescheduling previously secured resources which negatively affects revenue recognition and customer retention. Resolves inter-project resource conflicts to avoid resource bottlenecks / disruption to continuity of care.
6. Works with functional areas to identify gaps and define collaborative solutions to positively impact timely resolution, responsibility handoff, effective utilization of on-site resources, and integrity of project timeline.
7. This individual must possess strong interpersonal, persuasive, problem solving, and communication skills. The individual must demonstrate a strong sense of urgency, can-do attitude and strong desire to set and achieve goals. In addition, sufficient product knowledge must be acquired and demonstrated to achieve the desired outcomes, leverage credibility to support and drive the project plan, and provide the skills to support on-site go-live coverage.
8. Takes accountability for project milestones which encompasses conducting on-site pre-implementation meeting with customers to review project phases and preliminary project plan; identify customer specifics in order to create final project plan; establish agreed upon expectations including the roles and responsibilities of Sysmex and the customer and resulting impact to project plan if responsibilities are not executed in a timely manner; work with functional areas to allocate needed resources; update project task status routinely to assess impact on projected timeline / completion dates; provide routine communication to extended project team.
9. Manage time, projects, and communication effectively: use MS Office tools to document activity and provide status updates: take initiative to make changes to improve how work is done, focus on process improvement: promote customer satisfaction: support sales objectives and organizational directives: provide data to the organization on customer satisfaction on the integration process. Responsible for identifying and communicating critical gaps, product issues, complaints, and recommend potential improvements to the integration process. Responsible for supporting projects through close of issues list. Accomplish results individually and in collaboration on teams and work groups.
10. Other duties as requested.

Percentage of Travel: 30%, on short notice

• Bachelor’s degree or equivalent required. 6-8 years of previous experience in regional, global experience.

• Working knowledge of Agile development model.

• Working knowledge of Atlassian Jira and Confluence tools.

• Working knowledge of offshore development.

• Working knowledge of outsourcing process models in development and support.

• PMP certification preferred or equivalent.

• Strong written and oral communication skills required. Must be comfortable communicating with all levels of the organization.

• Highly proficient in Microsoft Suite; MS Project, PowerPoint, Excel, Word.

• Highly visible position to the external customer requiring extensive interpersonal contact.

• Professional conduct necessary at all times even under stressful conditions.

• Strong presentation and persuasive skills necessary.

• Must be highly organized with proven track record of follow up, successful execution, and effective at driving results.

• Must demonstrate ability to resolve conflict and adapt to change.

• Proven record of delivering projects on target, on time and on budget.

The salary range for this role is $82,457 - $ 129,576.70. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.