Manager, Global Leads

Job Location(s) US-IL-Lincolnshire
Posted Date 5 months ago(9/20/2023 4:02 PM)
# of Openings
Job ID
Information Systems and Information Technology


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This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way. improve the lives of others.

Headquartered in Kobe, Japan, Sysmex America is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory. build a promising future.


As each region (EMEA, Americas, APAC, China, and Japan) moves towards a global harmonization approach, there are many dependencies and business-critical events to be considered. For our business community, it is essential we ensure a stable and highly available harmonized global operation through reliable processes. This position will be responsible for the end-to-end operational governance and global support of the Operation and Process Harmonization to ensure that current and future business requirements are met. You will work closely together with the global and regional process owners and IT functional and technical teams.


Essential Duties and Responsibilities:

Operational Process Harmonization:

Manage the WRICEF and Process Harmonization of global operational objects.

Effectively manage risk, actions, issues, and decision items.

Review and authorize global processes and solutions to maintain harmonization integrity across regions.

Assess and determine requirements to escalate from regional process teams.

Review integration and interim solutions provided by regional process teams and IT teams.

Evaluate business and functional impact, such as EDI between regions.

Conduct operational surveys for the latest S/4 version along with the IT functional team (e.g., 1909 vs 2023).


Process Thread Representative:

Configure global operational objects to ensure harmonization.

Initiate collaboration and cooperation between business and IT functional lead groups.

Coordinate and cooperate with other departments within Sysmex to support objectives.

Establish and provide an effective operational landscape, standard, guidelines, and expertise.

Anticipate and manage business issues to minimize impact; analyze and progress issues to resolution.

Collaborate closely with global and regional cross-functional teams to ensure reliable operational process harmonization.

Work with functional and technical teams to consider interdependencies/dependencies, including global landscape considerations.


BAU Measuring Governance:

Establish processes for monitoring and measuring the effectiveness of operational governance.

*Remark: Operation and Process Harmonization (1)

Your specific operational leading process in which you would harmonize a thread topic but covers across regions is as below. Global Leads communicate and judge with other regions whether a raising topic would impact on a global level or purely local level:

No Global Leads of Business Process


Relevant SAP Function

Sales, Planning, and Customer Order Management - OTC: Order To Cash

Procurement and Supplier Management - PTP: Procurement To Pay

Production Planning and Manufacturing Management - PTD: Plan To Produce

Inventory, Warehouse, and Logistics Execution Management - WTD: Warehouse To Delivery

Finance and Accounting Management - RTR: Record To Report

Trading Compliance Management - GTS: Global Trade Services



Bachelor’s degree in Business, Information Technology, or related field (Master's degree preferred). 10+ years experience REQUIRED.

Proven experience in operational governance, process harmonization, or related fields.

Strong understanding of SAP functions, including OTC, PTP, PTD, WTD, RTR, and GTS.

Excellent communication and collaboration skills.

Analytical thinking and problem-solving abilities.

Strong project management and risk management skills.

Ability to work in a global, cross-functional environment.

Proactive and able to anticipate business issues.


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