Technician, XW Service Center

Job Location(s) US-IL-Mundelein
Posted Date 3 weeks ago(9/30/2020 10:23 AM)
# of Openings
2
Job ID
2020-2049
Category
Technical Services
Travel
25%

Overview

Find a Better Way...

 

...to use your skills and experience.

This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.

 

...to improve the lives of others.

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

 

...to build a promising future. 

Responsibilities

 

We currently have a great opportunity for a  XW Service Center Technician. The XW Service Center Technician position will have responsibility of service and repair of the instruments in the Service Center. This position also includes troubleshooting over the telephone directly with the customer, providing second level support to the call center and assemblers. 

 

Essential Duties and Responsibilities:

  1. Maintain the process for the inventory and shipping of instrumentation and all necessary parts to successfully support the Service Center program.
  2. Maintain and conform to all procedures and documentation to meet regulatory and ISO guidelines.
  3. Validate all XW-100 and pocH-100i instruments prior to being placed in the exchange pool ensuring they meet all quality specifications.
  4. Provide second level support to call center agents.
  5. Perform any testing requirements for XW-100 and pocH-100i instruments, including any ECR changes, software changes or technical changes.
  6. Develop and/or update all procedures, processes, checklists and documents for the XW-100 Service Center.
  7. Other duties as assigned.

Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.

 

Physical Demands: Heavy physical activity. Routine handling of objects more than 50 pounds. May require periods of substantial discomforts due to excessive noise, dust, and/or other conditions

 

Percentage of Travel: Up to 25%

 

Qualifications

 

  • High School diploma/GED degree or 3 years required experience in Electrical, Hydraulics, or Mechanics including experience in the Armed Forces. Associates or Trade School degree Preferred.
  • Experience in electronics, laboratory or biomedical technology, military experience in a technical field or equivalent.
  • Must possess a valid driver’s license.
  • Must be able to obtain a passport.
  • Field Experience preferred.
  • Electronics Experience.
  • Customer Skills.
  • Interface experience a plus.
  • Proficient in English.
  • MS Skills.
  • Must be able to explain and interpret complex information that requires patience and understanding.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of sex, sexual orientation, gender identity, color, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

 

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